GETTING STARTED WITH THE PROCESS
- Application Form
Clients are required to fill the essential details of the organization in the application form and share with the marketing team for further review. - Contract Review
Our quality team reviews the client requirement and calculates the feasibility & man-days to be delivered in the Stage I Audit & Stage II audit. - Quotation / Agreement to Client
Based upon the contract review, Client are required to sign the quotation and legal agreement with the marketing team. - Stage-I Audit Planning & Confirmation) –
Based upon the Contract review, Planning team plans the audit date by confirming with the client and auditor as well share the audit release to confirm the both. Detailed audit plan is created by Lead auditor and shared with the client. - Stage-I Audit & Audit Report Preparation
Assigned audit team reviews the manual & procedure to understand the organization process and verify that organization have required process or not. Audit team also visits the site and verify the scope of the certification. In Stage I audit, audit team actually verifies the preparedness of the organization for Stage II audit. Based upon the evidences, audit team prepares the report and submit it to the operations team of QSR and provide the audit finding report to client.
Responsibility: Audit Team - Audit Set & NC Closure Receiving
During the audit process, QSR operations team shares audit set for filling, signing and stamp by
the client. QSR Operations Team requests the client to submit Audit Set and Closure of the Audit Finding given by the Audit Team to the operations team after the audit.
Responsibility: Operations Team - Stage-I Report & NC Closure Review
After the audit, Operations team forward the audit report to the Quality team to review the
report. When audit report is found adequate, Quality recommends the Operations Team to
proceed further with scheduling Stage-II audit for the client. - Stage-II Audit Planning & Confirmation
After the successful completion of the Stage I Audit, Planning team plans the audit date by
confirming with the client and auditor as well and share the audit release to confirm the both.
After the sharing the release, Audit Team also provide a detailed audit plan to client. Audit Plan
help the client to prepare themselves for the audit. - Stage-II Audit & Audit Report Preparation
Assigned audit team reviews the implementation of the process reviewed in the Stage I and also the Closure status of the findings. Audit team also visits the site and verifies whether, the activities are performed as per the Standard and Organization requirement or not. In Stage II audit, audit team actually, verifies the implementation of the organization. Based upon the evidences, audit team prepares the audit report and submit to the operations team of QSR and provide the audit finding report to client. - Audit Set & NC Closure Receiving
During the audit process, QSR operations team share audit set for filling, signing and stamp by
the client. QSR Operations Team request the client after the audit to submit Audit Set and Closure of the Audit Findings given by the Audit Team to the operations team. - Stage-II Report & NC Closure Review
After the audit, Operations team forward the completed audit report including successful closure of NCs raised received from client to the Quality team to review. When audit report is found adequate, Quality recommends the Operations Team to proceed further. - Decision Making
Decision is taken by the TC team for the issuance of the Certification after receiving confirmation from Operations and Accounts team. - Certificate Issue
Based on decision of TC, certificate of registration is issued to client with validity of 3 years. - Surveillance Audit
Surveillance audits are on-site audits, but are not necessarily full system audits. Surveillance audits planned together with the other surveillance activities so that the certification body can maintain confidence that the certified management system continues to fulfill requirements between recertification audits.The surveillance audits conducted at least once a year and the date of the first surveillance audit following initial certification shall not be more than 12 months from the last day of the stage 2 audit. - Recertification Audit
Re-Certification Audit is conducted prior to expiry of certificate if there is no major change in client organization.