Appeals
PURPOSE: To describe the manner for appeals and to make sure that the appellant’s grievance is treated withinside the best manner.
SCOPE:Â Appeals obtained with the aid of using SIS Certifications Pvt. Ltd..
RESPONSIBILITY:Â Quality Manager
PROCEDURE:
1. INTRODUCTION
a) An applicant, an authorized business enterprise or any involved celebration can also additionally enchantment towards a choice of SIS. The remember is cited the Appeals Panel whose choice is final.
2. ADMINISTRATION OF APPEALS
a) In the occasion of an applicant, Certified Company or any involved celebration, wishing to contest any choice of SIS, he shall, inside 14 days after having been formally knowledgeable of any such choice, provide observe in writing to SIS of his preference to enchantment towards the choice. The receipt of the enchantment is stated and the applicant is knowledgeable of the development made and the outcome.
b) On receipt of such an enchantment, the Quality Manager, below the education of CEO will suggest the Board of Directors and the Impartiality Committee of the info of the enchantment obtained. The Board of Directors will continue to represent an impartial Appeals Panel in every case in session with the Impartiality Committee. The Appeals Panel will incorporate of a Chairman who can be assisted with the aid of using contributors of the Impartiality Committee representing the place of technical information associated with the character of the appellant’s sports below certification. The appellant can have the proper to item to the inclusion of any man or woman withinside the Appeals Panel. All contributors selected to shape the Appeals Panel shall now no longer were formerly concerned withinside the choice appealed towards. Or who achieved the audit and made the certification choice.
c) The assembly of the Appeal Panel will be held inside 30 days of the receipt of notification from the appellant and the appellant can be supplied with at the least 7 clean days of written observe of the time and area of the Appeals Panel Meeting. Prior to the assembly of the Appeals Panel the prevailing choice of SIS is to stay in force.
Complaints :
PURPOSE: To describe the system for appeals and to make certain that the appellant’s grievance is handled withinside the only manner.
SCOPE:Â Complaints obtained with the aid of using SIS Certifications Pvt. Ltd..
RESPONSIBILITY:Â Quality Manager
Any grievance obtained with the aid of using SIS in recognize of its capabilities as a certification frame or a business enterprise licensed with the aid of using it, will be completely investigated with the aid of using the CEO. The Technical Coordinator will affirm the promptness and effectiveness of the movements taken in recognize of the grievance obtained with the aid of using SIS. He shall make certain the set off disposal of the grievance and the complainant being recommended of the end result of the research inside six weeks of the receipt of the grievance. All complaints, after redressed & disposal, will be closed via a last note / last name with the aid of using the MD. Where applicable, certification could be restored as quick as possible. Suitable preventive motion could be taken to keep away from re-incidence of such cases. Any recurrence could be prevented. Effectiveness of the measures followed could be assessed at some stage in the Management Review Meeting and essential records is collected and tested to validate the complaints.